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CVR Associates

Solutions for the Affordable Housing Industry

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CVR Team

Atlanta, GA


 

 

Customer Support and Software Specialist49Customer Support and Software SpecialistGP0|#7a6fd80c-7225-4d22-9b32-7c0e029d6b30;L0|#07a6fd80c-7225-4d22-9b32-7c0e029d6b30|Atlanta, GA;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Part-time<p>​</p><p>We are seeking experienced Customer Support and Software Specialists with strong communication skills and IT background to support deployments of our software solution both remotely and onsite at our clients, as well as render technical support to existing clients via phone, email, and online conferencing tools by clearly communicating technical solutions in a user-friendly, professional manner.<br> Under general supervision, the Customer Support and Software Specialist will perform software and hardware setup activities, as well as provide technical and network issue resolution to end users by performing a question diagnosis and guiding users through step-by-step solutions. Support scenarios include, but are not limited to; resolving problems with username and password, uninstalling/reinstalling desktop software components, troubleshooting VOIP-phones, power cycling equipment and reviewing its configuration. Additional duties may be assigned at the discretion of management.</p><p><strong>Job Requirements</strong></p><p><strong>WHAT YOU WILL DO</strong><br> <br></p><ul><li>Provide prompt technical support to customer base on a variety of issues by responding to telephone calls, emails, and "in-office" requests.  Log all requests and escalate as necessary.</li><li>Provide remote and on-site support services to user base</li><li>Configure and Install Windows Desktops for clients</li><li>Perform routine maintenance on workstations including installation of service packs, security patches, hot fixes, and third party software updates.</li><li>Provide basic application training when necessary</li><li>Maintain up-to-date documentation of systems and custom applications</li><li>Participate in various migrations and upgrade projects</li><li>See tasks through to completion with minimal guidance</li><li>Take initiative to provide status updates to senior management and clients as necessary</li><li>Gather customer's information and determine the issue by evaluating and analyzing the symptoms</li><li>Diagnose and resolve technical hardware and software issues involving internet connectivity, VOIP-phones as well as other relevant issues</li><li>Research required information using available resources</li><li>Occasional travel (less than 10%)</li><li>Additional responsibilities assigned as necessary</li></ul><p><br></p><p> </p><p> </p><p><strong>MUST HAVES</strong></p><ul><li><span><span>The ability to speak Spanish fluently</span></span></li><li>Strong interpersonal and communication skills</li><li>Exceptional verbal and written skills, including proper phone etiquette</li><li>Working knowledge of MS Windows operating systems</li><li>Knowledge of relevant software computer applications and equipment</li><li>Ability to create concise written test cases for technical personnel</li><li>Self-driven and motivated individual</li><li>Occasional availability on weekends</li><li>Bachelor degree in computer science or relevant certification and work experience</li><li>Possess reliable transportation</li></ul><p>These positions will start as part time with the opportunity to move up to full time depending on performance.</p><p> </p>atljobs@cvrassociates.com
Housing Program Intern 32Housing Program Intern GP0|#7a6fd80c-7225-4d22-9b32-7c0e029d6b30;L0|#07a6fd80c-7225-4d22-9b32-7c0e029d6b30|Atlanta, GA;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Part-time<p>​</p> <p class="MsoNormal">CVR Associates is seeking a Spring semester Housing Program Intern to start in January.  CVR is a dynamic management consulting firm dedicated exclusively to serving the affordable housing industry. In addition to providing comprehensive consulting services, CVR is engaged in managing the Housing Choice Voucher Program on behalf of several public housing authorities across the country. CVR manages over 44,000 vouchers nationwide – more than any other private firm in the country. The Housing Program Intern will support operations for CVR’s clients, including assisting with the creation and modification of letters, forms, technology tools, and training materials; program compliance efforts; preparation of proposals; and direct technical support for CVR operations. </p><p class="MsoNormal"> </p><p class="MsoNormal">This is a paid internship at CVR’s Atlanta office in Alpharetta, Georgia. Qualified candidates must be able to work at least 20 hours a week.  Hours are flexible during the business hours of 8:00-5:30.  If you want to learn about subsidized housing firsthand, this is the internship for you!  Our interns are engaged in everyday operations and learn about policy and procedure development in a real-world setting. This internship has the possibility to lead to permanent employment.</p>atljobs@cvrassociates.com
Junior Associate44Junior AssociateGP0|#7a6fd80c-7225-4d22-9b32-7c0e029d6b30;L0|#07a6fd80c-7225-4d22-9b32-7c0e029d6b30|Atlanta, GA;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​</p><p style="text-align:justify;">If you are a results-driven, energetic individual with exceptional client service skills and a passion for excellence, <strong>CVR </strong>would like to talk you about joining our team.  For more than 21 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country.  CVR prides itself on providing extensive training, mentoring, and succession planning to its employees.  We continue to expand, adding to our more than 350-member team across the nation.  CVR has operations in Atlanta, Chicago, Miami, New York, and Tampa, to name a few.  We are currently seeking a Junior Associate to join our team in our Atlanta office (Alpharetta, GA).</p><p style="text-align:center;"><strong>CVR is seeking a Junior Associate</strong></p><p>CVR is looking for a professional, well-organized individual with great attention to detail to serve as a Junior Associate.  As a Junior Associate, you will perform office management and administrative functions, as well as supporting project analysis and reporting needs. This position requires an individual who can maintain confidentiality, show initiative, and demonstrate sound decision-making skills.  The ideal candidate for this position takes great pride in their work, has effective interpersonal skills, superior oral and written communication skills, and an advanced ability to organize. </p><p><strong>Responsibilities:</strong></p><p><strong> </strong></p><ul><li>Provide support for CVR's Housing Choice Voucher program operations and special projects for external clients.</li><li>Data management and analysis, as well as drafting summary reports. This includes arranging data in tables, charts and graphs, and using advanced Excel functions.</li><li>Monitor multiple project timeframes and ensure deadlines are met through diligent follow-up and communication with staff.</li><li>Identify issues and risks associated with procedures or processes, escalating issues when appropriate, and document process changes and lessons learned</li><li>Assist with meetings and other executive events, including drafting agendas, coordinating logistics, managing correspondence, and drafting summaries of proceedings.  </li><li>Timely follow up and completion of quality control projects.</li><li>Related duties as required or assigned. </li></ul><p> </p><p><strong>Requirements:</strong></p><p><strong> </strong></p><ul><li>Excellent verbal and written communication skills </li><li>Willingness to learn about affordable housing policies and Housing Choice Voucher regulations, policies, and procedures </li></ul><ul><li>Ability to interact with staff at all levels while remaining flexible, proactive, and efficient and maintaining a high level of professionalism and confidentiality</li><li>Ability to work independently, tracking and managing numerous, simultaneous projects</li><li>Ability to exercise independent judgment and problem solving skills</li><li>Ability to compose, edit, and proofread correspondence, summaries, etc. (min 50 wpm). </li><li>Bachelor's degree, preference given to public administration and business administration degrees </li><li>Knowledge of general office procedures (e.g., filing, correspondence, scheduling)</li><li>Advanced experience with MS Office, including Word, Excel, PowerPoint and Outlook</li><li>Two or more years of office-related work experience is preferred </li><li>Knowledge of MS Project, MS Visio, and SharePoint preferred</li><li>Knowledge of affordable housing or the Housing Choice Voucher Program is preferred</li></ul><p><strong>Desired Qualities:</strong></p><ul><li>Effective team player, quick learner, and self-motivated </li><li>Customer-driven personality</li><li>Takes ownership of issues and follows through to completion </li><li>Detail oriented and very analytical</li></ul><p>CVR offers a comprehensive compensation package including on-the-job training, industry certification courses, competitive salary, complete insurance package and a generous number paid vacation days and holidays.</p>atljobs@cvrassociates.com
Programmer14ProgrammerGP0|#7a6fd80c-7225-4d22-9b32-7c0e029d6b30;L0|#07a6fd80c-7225-4d22-9b32-7c0e029d6b30|Atlanta, GA;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>Perform programming duties and participate in various aspects of the software development cycle, including architecture, development, integration, testing, and maintenance using C#, HTML, CSS, JavaScript, jQuery, LINQ, SQL, Java, Android API. Update versions of all code using Git version control system. Work closely with technology teams to help identify and translate business processes into technology solutions. Write code and complete programming, and testing of systems and applications. Design and perform unit testing on applications, forms, reports, and interfaces. Create and maintain technical documentation on computer-based information systems compiling documentation for design changes or create criteria. Update systems data and prepare conversion requirements. Require: Master's degree in Computer Science and 6 months of experience. ​</p>atljobs@cvrassociates.com
QC Specialist10QC SpecialistGP0|#7a6fd80c-7225-4d22-9b32-7c0e029d6b30;L0|#07a6fd80c-7225-4d22-9b32-7c0e029d6b30|Atlanta, GA;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​CVR Associates has immediate openings for individuals with accounting and/or auditing experience for a contract QC Specialist position reviewing the accuracy and completeness of files and making file corrections for a federally-funded program. A minimum of a Bachelor's degree and 1-3 years of related experience required. Preference will be given to candidates with experience using electronic file storage systems; reviewing files for compliance with government programs; or working with Section 8 programs. The office is located in Johns Creek, GA, and all work must be done onsite. </p>atljobs@cvrassociates.com


Buffalo, NY


 

 

Housing Specialist24Housing SpecialistGP0|#4399c8dc-b92a-4ffe-8128-f9e91c2b884e;L0|#04399c8dc-b92a-4ffe-8128-f9e91c2b884e|Buffalo, NY;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<div>This position will service participants in assisting low-income families and individuals, who may include homeless, elderly or disabled, to secure affordable housing and improved living conditions with the goal of an improved quality of life and self-sufficiency. Responsible for completing the ongoing, annual and interim examinations for the Housing Choice Voucher Program participants such as notifying participants of results, monitoring unit transfers and making annual rent adjustments.</div><div><ul><li>Bachelors degree required or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families<br></li><li>Computer software proficiency in Microsoft Word, Excel, Access and Power Point<br></li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program.<br></li></ul></div><div><br></div>cvrnyjobs@cvrassociates.com

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Chicago, IL


 

 

CONTRACT ADMINISTRATOR MANAGER56CONTRACT ADMINISTRATOR MANAGERGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​</p><p style="text-align:justify;"><strong>POSITION DESCRIPTION</strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong>TITLE:</strong><strong>                       </strong><strong>            </strong><strong>CONTRACT ADMINISTRATOR MANAGER</strong></p><p style="text-align:justify;"><strong>DEPARTMENT:</strong><strong>       </strong><strong>CONTRACT ADMINISTRATION</strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong>BASIC FUNCTION</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;">This position in The Housing Choice Voucher Program involves overseeing the development of a team of Contract Administrators' accuracy and progress in regards to the eligibility of owners, establishing the steps to initiate the initial inspection, execution and administration of contracts associated with subsidized housing, and similar housing programs for the economically disadvantaged. Overall, the Contract Admin Manager is responsible for employee performance and work product results of the Contact Admin staff. In addition to management oversight and responsibility, the Contract Admin Manager is accountable for training, including developing and executing training programs. The training responsibility would extend to anyone under the umbrella of the Director of Customer Service, Contracts & Enforcement and outside of the division upon request.  </p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>ORGANIZATIONAL RELATIONSHIPS</strong></p><table width="100%" class="ms-rteTable-default" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;"><em> </em></p><p style="text-align:justify;"><em>Reports to:</em></p><p style="text-align:justify;">Director of Special Projects </p></td><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;"><em> </em></p><p style="text-align:justify;"><em>Supervises:</em></p><p>Contract Administrator Supervisor, Contract Team Lead and Contract Administrators </p></td></tr></tbody></table><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>RESPONSIBILITIES</strong></p><p style="text-align:justify;"><strong> </strong></p><ul><li>Oversees staff and responsible for hiring, coaching, developing and training staff.  </li><li>Responsible for supervisory duties including accurate and timely timekeeping, evaluations and corrective action and resolution of employee relations issues.  </li><li>Interprets regulations and rules for owner screening and rent reasonableness</li><li>Provides insight and guidance to contract administers and contract administrator supervisor regarding planning and organizing workflow</li><li>Assists with executing contracts at initiation after reviewing provisions and supporting documentation to ensure accuracy, completeness, and regulatory compliance</li><li>Develops and facilitates initial and ongoing trainings and provides oversight of the eligibility process and rent for rent increases to ensure they are processed timely and in compliance with policy</li><li>Oversees the supervision of moves and notifying participants and property owners of results</li></ul><ul><li>Develops and facilitates initial and ongoing trainings for the verification of owner eligibility in accordance with the CHA Administrative Plan</li><li>Develops and facilitates initial and ongoing trainings for unit setup in Yardi initiating the Initial Inspection through workflow</li><li>Addresses all escalated customer services inquiries timely and professionally</li><li>Develops and facilitates initial and ongoing trainings for contract administrators to ensure compliance with HUD Rent Reasonableness guidelines during the rent determination process</li><li>Assists with preparing and executing HAP Contracts and payments for CVR based on operational needs</li><li>Communicate and provide program information to prospective landlords regarding lease and contract issues as needed</li><li>Develop and/or enhance daily/weekly/monthly reports of all owner screenings, contract, RTA and Rent Negotiation status</li><li>Oversees proper allocation of the workload for the team</li><li>Resolve and/or refer dispute findings from CHA to QA/QC staff</li><li>Monitor daily reports to ensure contract team is in compliance </li><li>Offer recommendations regarding department policy (e.g. Administrative Plan), operating procedures and staffing needs.</li><li>Inclusively responsible for the proper dissemination of information to and instruction of all contract administrators as it relates to their job functions.</li><li>Develops and executes classroom and on the job training for Contract Admin staff and others. </li><li>Develops and administers testing or a system to ensure participant knowledge from training.   </li><li>Tracks training results through evaluations, post training interviews, feedback from supervisors and trainees/participants and results of the work product.   </li><li>Other duties as assigned<br><br> <br><br> </li></ul><p style="text-align:justify;"><strong>KNOWLEDGE, SKILLS </strong><strong>AND</strong><strong> ABILITIES</strong></p><p style="text-align:justify;"><strong> </strong></p><ul><li>Knowledge of the CHA Housing Choice Voucher Program</li><li>Knowledge of CHA's administrative and operating policies and procedures</li><li>Knowledge of Housing Quality Standards</li><li>Knowledge of legal standards for contract language, content and format</li><li>Ability to prepare clear and concise written reports</li><li>Ability to understand and interpret complex material, including rules, regulations, laws, and numerical or narrative reports</li><li>Ability to establish and maintain cooperative relationships with internal and external clients</li><li>Ability to communicate clearly and tactfully under pressure</li><li>Experience working with properties, lease execution and/or contracts</li><li>Must be able to supervise a team of professionals and oversee all functions on the Contract Administration<br><br> <br><br> </li></ul><p style="text-align:justify;"><strong>TRAINING AND EXPERIENCE</strong></p><p style="text-align:justify;"><strong> </strong></p><ul><li>Bachelor's degree preferred.</li><li>An equivalent combination of education and housing related experience. </li><li>Three (3) years of experience directly supervising two (2) or more subordinate employees.</li><li>Certification by CVR in the Housing Choice Voucher Proficiency within 90 days of hire.<br><br> </li></ul>cvrchicagojobs@cvrassociates.com
Housing Quality Standards Inspector (HQS)53Housing Quality Standards Inspector (HQS)GP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​</p><p><strong>TITLE:</strong><strong>                                   </strong><strong>            </strong><strong>HOUSING QUALITY STANDARDS INSPECTOR (HQS)</strong></p><p style="text-align:justify;"><strong>DEPARTMENT:</strong><strong>      </strong><strong>            </strong><strong>            </strong><strong>INSPECTIONS</strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong>BASIC FUNCTION</strong></p><table class="ms-rteTable-default" width="100%" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:50%;">The individual is responsible for implementing HUD Housing Quality Standards, enhanced guidelines, and adopted local codes in an accurate and consistent manner. The Housing Inspector will conduct inspections at units and properties that are occupied by families in the Housing Choice Voucher program or are part of the initial inspection process.</td><td class="ms-rteTable-default" style="width:50%;">​</td></tr><tr><td class="ms-rteTable-default"><br></td><td class="ms-rteTable-default"> </td></tr><tr><td class="ms-rteTable-default"><br></td><td class="ms-rteTable-default"> </td></tr><tr><td class="ms-rteTable-default"><br></td><td class="ms-rteTable-default"> </td></tr><tr><td class="ms-rteTable-default"><br></td><td class="ms-rteTable-default"> </td></tr></tbody></table><p style="text-align:justify;"><strong>ESSENTIAL DUTIES</strong></p><p style="text-align:justify;"> </p><ul><li>Utilize excellent time management skills and prepare for daily inspection routes provided</li><li>Contact Owner or Participant to access unit </li><li>Make necessary pre-arrival inspection notification telephone calls</li><li>Assess, interpret and implement HUD regulations and guidelines and record pass or fail of unit</li><li>Use discretion in properly assess the condition of Housing Choice Voucher program units and properties</li><li>Identify owner or participant responsibility for repairs </li><li>Communicate findings to owners or participants </li><li>Offer excellent customer service  </li><li>Complete reports for the conducted inspections without errors</li><li>Upload inspection results in to Yardi and Share Point</li><li>Complete inspection logs and perform data error reports </li><li>Performs other duties as assigned </li></ul><p style="text-align:justify;"><em> </em></p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>ADDITIONAL QUALIFICATIONS</strong></p><p style="text-align:justify;"> </p><ul><li>Must have reliable transportation and be able to travel with a valid driver's license and vehicle insurance </li><li>Must have the ability to offer excellent customer service</li><li>Ability to ensure all weather conditions in the field</li><li>Must possess excellent communication skills</li><li>Must have basic computer knowledge and proficiency including, but not limited to: Microsoft Word, Excel and Outlook</li><li>Must be able to operate required inspection tools, including a computer or handheld device</li><li>Must be willing to study or learn the laws and regulations pertaining to housing programs<span style="text-decoration:underline;"><strong> </strong></span>and inspections<span style="text-decoration:underline;"><strong> </strong></span>which will be applied and enforced<span style="text-decoration:underline;"><strong> </strong></span></li><li>Must be able to work independently with minimal supervision</li><li>Must have the ability to safeguard confidential and sensitive information</li><li>Must exercise sound and ethical judgment when acting on behalf of the organization </li><li>Must attend seminars or training, as required</li></ul><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>TRAINING AND EXPERIENCE</strong></p><p> </p><ul><li>Bachelor's degree required or at least three (3) years equivalent experience performing housing related inspections or fieldwork</li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program</li><li>Requires a Housing Quality Standards Inspector certification within six months of hire or promotion date<span style="text-decoration:underline;"><strong> </strong></span></li></ul>cvrchicagojobs@cvrassociates.com
Housing Specialist11Housing SpecialistGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p></p><p style="text-align:justify;">We are seeking talented individuals for the position of Housing Specialist.  The Housing Specialist is responsible for caseload management of the Housing Choice Voucher Program for those who have secured affordable housing through the Chicago Housing Authority.  This position is also responsible for completing the ongoing, annual and interim examinations for the participants of the Housing Choice Voucher Program. The incumbent must have strong customer service skills and strong verbal and written communication ability to be able to assist clients with all requests. </p><p style="text-align:justify;">Candidates must have:</p><ul><li>Attention to Detail,</li><li>Basic Math skills,</li><li>Excellent Organization skills,</li><li>Excellent Customer Service skills,</li><li>Working knowledge of Microsoft Office applications: Outlook, Word, and Excel, and</li><li>Ability to pass within 90 days of hire, the Determination of Adjusted Income Exam, a Rent Calculation Exam, and the CVR certification in the Housing Choice Voucher Program</li><li>College degree, preferred<br><br> <br><br>CVR Associates offers a comprehensive compensation and benefit package and career advancement opportunities. <br><br><strong><em>CV is an Equal Opportunity Employer</em></strong></li></ul>cvrchicagojobs@cvrassociates.com
Inspections Services Coordinator Full Time39Inspections Services Coordinator Full TimeGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p></p><p style="text-align:justify;"><strong>TITLE:</strong><strong>   </strong><strong>INSPECTIONS SERVICES COORDINATOR</strong></p><p style="text-align:justify;"><strong>DEPARTMENT:</strong><strong> </strong><strong>INSPECTION ADMINISTRATION</strong></p><p style="text-align:justify;"><strong>REPORTS TO:</strong><strong> </strong><strong>TEAM LEAD INSPECTION ADMINISTRATION</strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong>BASIC FUNCTION</strong></p><p>The Inspections Services Coordinator is responsible for scheduling inspections with owners of the HCV Program.  The Inspections Services Coordinator provides first time resolution to the issues and inquiries of owners while applying HQS standards.  </p><p> </p><p style="text-align:justify;"><strong>ESSENTIAL DUTIES</strong></p><p style="text-align:justify;"><strong> </strong></p><ul><li>Serve as liaison between inspectors and clients</li><li>Demonstrate the ability to process rent determinations</li><li>Demonstrate the ability to respond to inquiries via phone, email and other written communication to issues of clients and provide resolution in a timely manner </li><li>Demonstrate the ability to communicate with inspectors and inspection supervisors/managers to resolve questions from clients and inspection issues.</li><li>Demonstrate the ability to handle e-mail requests from clients including, but not limited to re-inspection approvals, client questions, etc.</li><li>Demonstrate the ability to maintain and update records of client interaction and transactions  </li><li>Record and resolve details of inquiries, complaints, and comments</li><li>Ensure that the HQS standards, HUD requirements and guidelines are being observed in the day-to-day operations</li><li>Provide reports on daily activities </li><li>Effectively communicate to the client, staff members and supervisors regarding project status, client issues and work assignments via conversation, fax, email and phone</li><li>Exercise discretion in all matters regarding general business operation</li><li>Other duties as assigned</li></ul><p><strong> </strong></p><p style="text-align:justify;"><strong>KNOWLEDGE, SKILLS </strong><strong>AND</strong><strong> ABILITIES</strong></p><p style="text-align:justify;"><strong> </strong></p><ul><li>Knowledge of the general operations and procedures of a Housing Quality Standards (HQS), Public Housing Agency or Housing Choice Voucher Program as well as local, state and federal laws governing subsidized housing programs</li><li>Proven proficiency of modern office equipment including phone, computer, printer, fax, scanner and copier and various software</li><li>Prepare and present ideas in a clear and concise manner, both verbal and written</li><li>Accurate typing skills with minimum typing speed of 40 wpm</li><li>Ability to establish, maintain and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, landlords and tenants</li><li>Ability to work productively in a variety of working conditions and environments</li><li>Shift assignments for all positions are subject to change based on client needs</li><li>Must be able to read and interpret various documents and office equipment</li></ul><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p> </p><p style="text-align:justify;"><strong>TRAINING AND EXPERIENCE</strong></p><p style="text-align:justify;"> </p><ul><li>High School Diploma or GED required; Associates degree preferred</li><li>Must possess 1-3 years of inspection and/or housing experience</li><li>Equivalent combination of education, training and experience</li></ul><p> </p>cvrchicagojobs@cvrassociates.com
Participant Liaison16Participant LiaisonGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p></p><p style="text-align:justify;"><strong>POSITION DESCRIPTION</strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong>TITLE: </strong><strong>                                              </strong><strong>PARTICIPANT LIAISON </strong></p><p style="text-align:justify;"><strong>DEPARTMENT:</strong><strong>                  </strong><strong>            </strong><strong>TENANT SERVICES</strong></p><p style="text-align:justify;"><strong>FLSA STATUS:</strong><strong>                   </strong><strong>            </strong><strong>NON-EXEMPT</strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong>BASIC FUNCTION</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;">Assist walk-in clients including but not limited to owners, property managers and participants involved in the Housing Choice Voucher (HCV) program. The Participant Liaison provides the most efficient path for customers between entry to the office and fulfillment of the service request.  The Participant Liaison will be responsible for gathering information from the visitor to assess if the visitor should meet with a Housing Specialist or a Supervisor, or if the service request cannot be completed due to insufficient information.  The Participant Liaison will have sufficient knowledge to provide detailed information and program guidance on all aspects of the program to participants, owners, property managers and applicants who may have an issue, concern or interest.  The Participant Liaison also answers questions and provides direction on program activity or on all aspects of the HCV program, but specifically those related to Tenant Services. The Participant Liaison shall demonstrate exceptional customer service and communication skills to assist clients with all requests and inquiries.  This position is critical to building a positive service experience for the organization's clients and as such, it is supported by all levels of company management to attain top level customer service performance goals. </p><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>ORGANIZATIONAL RELATIONSHIPS</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><table class="ms-rteTable-default" width="100%" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;"><strong>Reports to:</strong></p><p style="text-align:justify;"><strong>Office Manager</strong></p></td><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;"><strong>Supervises:</strong></p><p style="text-align:justify;"><strong>None</strong></p><p style="text-align:justify;"><strong> </strong></p></td></tr></tbody></table><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>ESSENTIAL DUTIES</strong></p><p style="text-align:justify;"> </p><ul><li>Responsible for determining a walk-in customer's specific service needs upon entry to the office and routing the customer appropriately and efficiently </li><li>Interactions with customers must be amicable, transparent, and non-confrontational  </li><li>Accurately expedites customer inquires and requests to Tenant Services staff via CVR SharePoint</li><li>Accurately provides detailed information to voucher holders regarding information necessary for the recertification, interims and moves process</li><li>Address landlord/tenant issues and takes the necessary steps for resolution</li><li>Accurately submit requests for change in family composition, change in income, reasonable accommodation and requests to move from one unit to another unit</li><li>Provides general inspection information to both participants and owners </li><li>Document all comments into internal systems (i.e., Yardi, CVR SharePoint) </li><li>Provides training and guidance upon request to Participants and Owners on the web portals, web sites, and other computer programs that provide direct service to Housing Choice Voucher Program clients  </li><li>Utilize customer service skills to de-escalate irate clients and escalate to appropriate supervisor when necessary</li><li>Directs non-program related questions to the appropriate department and/or party</li></ul><ul><li>Complete and full knowledge of the entire Housing Choice Voucher Program requirements, policies and procedures, and the ability to articulate that knowledge by answering a broad spectrum of program specific questions from owners and voucher holders. Program knowledge includes that pertaining to New Admissions, Tenant Services, Owner Services, Special Programs and Inspections. Must have sufficient knowledge of activities in all departments and be able to accurately answer questions, provide specific and detailed direction to program participants and resolve the majority of issues raised </li><li>Must have specific and complete knowledge of Interims and Moves processes to be able to communicate with clients what steps will need to occur to complete their objectives.  Knowledge of these processes is not a prerequisite as the selected candidate shall be trained appropriately  </li><li>Review HCVP required forms for completion</li><li>Must have the necessary customer service skills, patience, tolerance, diplomacy, and verbal skills to answer vast array of questions about varying aspects of the program and/or the participants' status on the program</li><li>Ability to effectively communicate in both oral and written form</li><li>Ability to adapt to continued change in policy, protocol, and procedures</li><li>Ability to thoroughly and effectively enter data into the company's internal system(s) that accurately reflects questions/issues raised by the clients to the HVCP, the information given and the status/resolution of the issue at hand</li><li>Working knowledge of Microsoft Office applications including, Outlook, Microsoft Word, and Microsoft Excel</li><li>Receive drop-off documents; Print receipts; Notates Yardi Memos and upload to CVR SharePoint Doc Tracker</li><li>Assign record for walk-in specialist via CVR SharePoint</li><li>Other duties as assigned<br><br> </li></ul><p style="text-align:justify;"><strong>ADDITIONAL QUALIFICATIONS</strong></p><p style="text-align:justify;"> </p><ul><li>Ability to independently study information provided and HUD regulations so as to determine, define, and comprehend its elements<br><br>. </li></ul><p style="text-align:justify;"><strong>TRAINING AND EXPERIENCE</strong></p><p style="text-align:justify;"> </p><ul><li>High school diploma or GED required. One (1) to two (2) years of college, business or technical school or equivalent experience preferred</li><li>A minimum of two (2) years of customer service or related experience required</li><li>Certification by CVR in the Housing Choice Voucher Program within 90 days of hire</li><li>Previous experience in a customer service department that dealt with a high volume of inquires/requests from a very demanding client population<br><br> </li></ul><strong><br><br></strong>cvrchicagojobs@cvrassociates.com

Miami, FL


 

 

Administrative Support/Call Center Specialist15Administrative Support/Call Center SpecialistGP0|#031147ed-29cf-40eb-a0c8-068e02af474e;L0|#0031147ed-29cf-40eb-a0c8-068e02af474e|Miami, FL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​Assist customers by answering a high volume of calls from participants, owners, and property managers in regards to HQS Inspections. Specialists must demonstrate exceptional customer service skills to assist callers with all requests and inquiries. This position is critical to building a positive service experience for the organization's clients and as such, it is supported by all levels of company management to attain top level customer service performance goals. Additional responsibilities will include administrative functions in support of the Inspections team. </p><h3>Knowledge, Skills, and Abilities</h3><ul><li>Customer service or related experience required. </li><li>Excellent verbal and written communication skills </li><li>Previous experience in an inbound call center/customer service department that dealt with a high volume of calls from a very demanding client population.</li><li>Must have solid computer skills to include proficiency in MS Office.</li></ul> miamijobs@cvrassociates.com
HQS Inspector9HQS InspectorGP0|#031147ed-29cf-40eb-a0c8-068e02af474e;L0|#0031147ed-29cf-40eb-a0c8-068e02af474e|Miami, FL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​The individual is responsible for implementing HUD Housing Quality Standards, enhanced guidelines, and adopted local codes in an accurate and consistent manner. The housing inspector will conduct inspections at units and properties that are occupied by families in the Housing Choice Voucher program or are part of the initial inspection process.    </p><h3>Essential Duties</h3><ul><li>Utilize excellent time management skills and prepare for daily scheduled inspections</li><li>Make necessary pre-arrival inspection notification telephone calls</li><li>Interpret and implement HUD regulations and guidelines</li><li>Properly assess the condition of HCVP units and properties</li><li>Identify owner or participant responsibility for repairs</li><li>Communicate findings to owners or participants</li><li>Offer excellent customer service</li><li>Complete reports for the conducted inspections without errors</li><li>Complete inspection logs and perform data error reports</li><li>Performs other duties as assigned</li></ul><h3>Additional Qualifications</h3><ul><li>Must have reliable transportation and be able to travel with a valid driver's license and vehicle insurance</li><li>Must have the ability to offer excellent customer service</li><li>Must possess excellent communication skills</li><li>Must have basic computer knowledge and proficiency including, but not limited to: Microsoft Word, Excel and Outlook</li><li>Must be able to operate required inspection tools, including a computer or handheld device</li><li>Must be willing to study or learn the laws and regulations pertaining to housing programs which will be applied and enforced</li><li>Must be able to work independently with minimal supervision</li><li>Must have the ability to safeguard confidential and sensitive information</li><li>Must exercise sound and ethical judgement when acting on behalf of the organization</li><li>Must attend seminars or training, as required</li></ul><h3>Training and Experience</h3><ul><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program or related experience</li><li>Requires a Housing Quality Standards Inspector certification within six months of hire</li></ul>miamijobs@cvrassociates.com

Nationwide


 

 

Construction Management Consulting3Construction Management ConsultingGP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​CVR is actively seeking individuals with a minimum of four years experience in construction management within the housing industry.  Low income housing industry experience is preferred.</p>atljobs@cvrassociates.com
Development Consulting1Development ConsultingGP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>CVR is actively seeking individuals with experience managing mixed income re-development transactions preferably with multiple funding sources such as Tax Credits, Bonds, etc. The individual should have a minimum of five years of relevant experience within affordable housing industry. Knowledge of HUD rules and regulations is desirable.<br></p>atljobs@cvrassociates.com
Housing Choice Voucher Program Consulting 2Housing Choice Voucher Program Consulting GP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​CVR is actively seeking individuals with a minimum of five years of management experience for a Housing Choice Voucher Program and/or previous consulting experience in this area. Excellent written and verbal communication and problem-solving skills are required.</p>atljobs@cvrassociates.com
Industry Generalist4Industry GeneralistGP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-timeIf you are a results-driven individual with exceptional customer service skills and a passion for excellence, CVR Associates would like to talk you about joining our team. For more than 15 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country. CVR prides itself on providing opportunities, extensive training, mentoring and succession planning to its employees. We continue to expand, adding to our more than 300-member team across the nation. CVR has operations in Atlanta, Tampa, Chicago and New York, to name a few. We are actively seeking individuals for the following position: <br> <br> <strong>Housing Choice Voucher Program Consulting / Industry Generalist (Full time and Contract)</strong> <br> <br> CVR is actively seeking individuals with a minimum of five years of management experience for a Housing Choice Voucher Program and/other Public Housing and HUD funded programs including persons with prior experience in the areas of consulting, management, and or development. Persons experienced with the LIHTC program or other similar affordable housing programs are also encouraged to apply. The candidate must be driven and able to demonstrate the ability to independently manage projects assigned. Excellent written and verbal communication and problem-solving skills are required. This position requires a critical thinker who can provide recommendations to senior level staff on industry specific trends and improvement of the overall operation. Preference will be given to persons with prior experience in the following roles: <ul><li>Senior position within the public/low income housing industry</li><li>Consultant within the public/affordable housing industry</li></ul> This is a great career opportunity with growth potential. atljobs@cvrassociates.com
Senior Project Manager12Senior Project ManagerGP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​The Senior Project Manager provides a range of technical and administrative functions in support of various affordable housing development engagements across the country, under the supervision of the Supervisory Manager. This individual has the responsibility for the day-to-day administration and management of assigned development projects for CVR’s clients. This individual has the responsibility of providing project documents to include project descriptions and justification, scopes of work, and cost estimates; project administration documents to include correspondence, payment applications, and change orders; project management tools including meeting minutes, action item lists, and project schedules; and routine construction inspections and construction oversight. This individual is expected to proactively maintain frequent and effective oral and written communication with the CVR consulting team, CVR’s clients, consultants and contractors, and other affected parties. The work is performed in accordance with the regulations and guidance issued by the United States Department of Housing and Urban Development (HUD). This position will require frequent travel.</p><h3>Primary Duties</h3><ul><li>Understands and complies with required policies and procedures related to all aspects of project administration and implementation with respect to design, construction, and development initiatives</li><li>Ensures that all assigned projects are executed in accordance with the established means and methods to achieve quality project completion, on time, and within budget</li><li>Ensures that all mixed finance development projects are executed in accordance with the HUD mixed- finance requirements</li><li>Manages multiple phases of large-scale mixed-finance residential/mixed-use development projects, while meeting or exceeding internal and external customer requirements and standards</li><li>Responsible for developing and/or reviewing documentation related to project planning, development and management, including project schedules, vendor payments, project inspections, quality control, and overall compliance with contract and funding requirements</li><li>Administers various local, state, and federal grant funds</li><li>Provides oversight of relocation activities</li><li>Prepares and submits to appropriate HUD offices any required documents, which may include: demolition/disposition applications, rental and homeownership term sheets, mixed-finance proposals and subsidy layering review documents</li><li>Prepares and submits all applications including tax credit and financing applications as required by the financing structure</li><li>Upon receipt of a tax credit allocation and/or financing approvals, leads and manages the closing process, including taking the design of the building through the working drawing stage and securing needed municipal approvals, including zoning and permits, as well as any other required approvals</li><li>Prepares bids and makes recommendation for development related contractors</li><li>Oversees and approves construction draw process, attendance at monthly site meetings, prepares reports</li><li>Prepares and/or reviews clear and concise scopes of work, contracts, change orders and related project administration documents</li><li>Provides support during process of securing Certificates of Occupancy</li><li>Manages cost certification process</li><li>Monitors progress of third party developers</li><li>Develops and maintains budgetary and schedule controls for each project in order to effectively monitor progress and budget</li><li>Facilitates project meetings and ensures that comprehensive meeting minutes, action item lists, and schedules are prepared and distributed following each meeting</li><li>Identifies problems accurately and in a timely manner, and recommends and/or implements effective solutions with proper documentation of analysis and results</li><li>Coordinates M/WBE and Section 3 activities and compliance reporting</li><li>Assists with the programming of leasing up units and homeownership sales</li><li>Develops analytical and quantitative analysis and prepares related reports</li><li>Prepares and maintains organized contract files with appropriate documentation</li><li>Analyzes and interprets applicable legislation, government directives, and regulations affecting development projects</li><li>Improves job performance through training and seeks opportunities for growth through special assignments</li></ul><h3>Knowledge and Skills Required</h3><ul><li>Knowledge of Housing Authority structures and inter-departmental processes, including but not limited to: PHA Development, Modernization, Finance, Procurement, Asset Management departments.</li><li>Knowledge of the following programs: LIHTCs, Public Housing, Project-based Vouchers, CDBG and HOME</li><li>Strong individual producer requiring minimal direction and oversight</li><li>Proven ability to coordinate, develop and administer small and large affordable housing projects</li><li>Proficient at analyzing data and preparing high-quality written analytical and project reports</li><li>Strong ability to develop and manage budgets</li><li>Understanding of the federal procurement process</li><li>Able to work effectively independently and with a team with minimal supervision</li><li>Established written and verbal communication skills</li><li>Able to effectively coordinate multiple parties to achieve a quality end product</li><li>Able to develop positive working relationships with team members and clients</li><li>Ability to act as a source of information for less experienced project managers and staff</li><li>Competent at expediting issue resolution with various internal and/or external parties</li><li>Proficient with the Microsoft Outlook, Word, Excel, PowerPoint and Project</li></ul><h3>Training and Experience</h3><p>Bachelor’s degree in Urban and Regional Planning, Business Administration, or Architecture or other related technical field and a minimum of five years of progressive experience in affordable housing project management. Specific experience in mixed-financed developments, the LIHTC program, construction oversight, multi-family housing, single-family housing, infrastructure design and construction projects, and federal procurement is required. A Master’s degree and certifications in housing finance or LEED construction is a plus, but not required. Knowledge of Spanish is helpful.</p><p><em>The above statements are intended to describe the general nature and level of the work expected to be performed by the selected candidate. This is not an exhaustive list of all duties and responsibilities. CVR reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.</em><br></p><ul> </ul>atljobs@cvrassociates.com

Newark, NJ


 

 

Housing Specialist7Housing SpecialistGP0|#23f4b3f8-3eef-4b19-9d6c-8bb4c49aa39f;L0|#023f4b3f8-3eef-4b19-9d6c-8bb4c49aa39f|Newark, NJ;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p> This position will service participants in assisting low-income families and individuals, who may include homeless, elderly or disabled, to secure affordable housing and improved living conditions with the goal of an improved quality of life and self-sufficiency. Responsible for completing the ongoing, annual and interim examinations for the Housing Choice Voucher Program participants such as notifying participants of results, monitoring unit transfers and making annual rent adjustments.</p><ul><li>Bachelors degree required or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families</li><li>Computer software proficiency in Microsoft Word, Excel, Access and Power Point</li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program</li></ul>cvrnyjobs@cvrassociates.com
Clerk8ClerkGP0|#23f4b3f8-3eef-4b19-9d6c-8bb4c49aa39f;L0|#023f4b3f8-3eef-4b19-9d6c-8bb4c49aa39f|Newark, NJ;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​This position will perform scheduling and provide clerical support within the Operations Department. Assist Housing Specialist/Supervisor/HCV Manager with all administrative functions under the Housing Choice Voucher Program. Preparation of files for processing, maintain all required records and prepare all required reports utilizing/accessing same records.</p><ul><li>One (1) year of experience working with the public in a Housing Choice Voucher Program, low-income housing or similar field</li><li>Associates degree or additional three (3) years relevant experience</li></ul>cvrnyjobs@cvrassociates.com

White Plains, NY


 

 

HQS Inspector13HQS InspectorGP0|#0f5c2b4c-5e13-432e-8164-03f4da53cb28;L0|#00f5c2b4c-5e13-432e-8164-03f4da53cb28|White Plains, NY;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​Performs Housing Quality Standards (including Lead-Based paint compliance) inspections of housing units and properties that are subsidized under the Housing Choice Voucher Program administered by the Housing Authority.</p><ul><li>Bachelors degree required or at least 3 years equivalent experience performing housing related inspections or fieldwork </li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program </li><li>Computer software proficiency in Microsoft Word, Excel, Access and Power Point </li></ul>cvrnyjobs@cvrassociates.com
Housing Specialist5Housing SpecialistGP0|#0f5c2b4c-5e13-432e-8164-03f4da53cb28;L0|#00f5c2b4c-5e13-432e-8164-03f4da53cb28|White Plains, NY;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p> This position will service participants in assisting low-income families and individuals, who may include homeless, elderly or disabled, to secure affordable housing and improved living conditions with the goal of an improved quality of life and self-sufficiency. Responsible for completing the ongoing, annual and interim examinations for the Housing Choice Voucher Program participants such as notifying participants of results, monitoring unit transfers and making annual rent adjustments.</p><ul><li>Bachelors degree required or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families</li><li>Computer software proficiency in Microsoft Word, Excel, Access and Power Point</li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program</li></ul>cvrnyjobs@cvrassociates.com