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CVR Associates

Solutions for the Affordable Housing Industry

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CVR Team

Atlanta, GA



Housing Program Intern 32Housing Program Intern GP0|#7a6fd80c-7225-4d22-9b32-7c0e029d6b30;L0|#07a6fd80c-7225-4d22-9b32-7c0e029d6b30|Atlanta, GA;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Part-time<p>​</p> <p class="MsoNormal">CVR Associates is seeking a Spring semester Housing Program Intern to start in January.  CVR is a dynamic management consulting firm dedicated exclusively to serving the affordable housing industry. In addition to providing comprehensive consulting services, CVR is engaged in managing the Housing Choice Voucher Program on behalf of several public housing authorities across the country. CVR manages over 44,000 vouchers nationwide – more than any other private firm in the country. The Housing Program Intern will support operations for CVR’s clients, including assisting with the creation and modification of letters, forms, technology tools, and training materials; program compliance efforts; preparation of proposals; and direct technical support for CVR operations. </p><p class="MsoNormal"> </p><p class="MsoNormal">This is a paid internship at CVR’s Atlanta office in Alpharetta, Georgia. Qualified candidates must be able to work at least 20 hours a week.  Hours are flexible during the business hours of 8:00-5:30.  If you want to learn about subsidized housing firsthand, this is the internship for you!  Our interns are engaged in everyday operations and learn about policy and procedure development in a real-world setting. This internship has the possibility to lead to permanent employment.</p>
Junior Associate44Junior AssociateGP0|#7a6fd80c-7225-4d22-9b32-7c0e029d6b30;L0|#07a6fd80c-7225-4d22-9b32-7c0e029d6b30|Atlanta, GA;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​</p><p style="text-align:justify;">If you are a results-driven, energetic individual with exceptional client service skills and a passion for excellence, <strong>CVR </strong>would like to talk you about joining our team.  For more than 21 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country.  CVR prides itself on providing extensive training, mentoring, and succession planning to its employees.  We continue to expand, adding to our more than 350-member team across the nation.  CVR has operations in Atlanta, Chicago, Miami, New York, and Tampa, to name a few.  We are currently seeking a Junior Associate to join our team in our Atlanta office (Alpharetta, GA).</p><p style="text-align:center;"><strong>CVR is seeking a Junior Associate</strong></p><p>CVR is looking for a professional, well-organized individual with great attention to detail to serve as a Junior Associate.  As a Junior Associate, you will perform office management and administrative functions, as well as supporting project analysis and reporting needs. This position requires an individual who can maintain confidentiality, show initiative, and demonstrate sound decision-making skills.  The ideal candidate for this position takes great pride in their work, has effective interpersonal skills, superior oral and written communication skills, and an advanced ability to organize. </p><p><strong>Responsibilities:</strong></p><p><strong> </strong></p><ul><li>Provide support for CVR's Housing Choice Voucher program operations and special projects for external clients.</li><li>Data management and analysis, as well as drafting summary reports. This includes arranging data in tables, charts and graphs, and using advanced Excel functions.</li><li>Monitor multiple project timeframes and ensure deadlines are met through diligent follow-up and communication with staff.</li><li>Identify issues and risks associated with procedures or processes, escalating issues when appropriate, and document process changes and lessons learned</li><li>Assist with meetings and other executive events, including drafting agendas, coordinating logistics, managing correspondence, and drafting summaries of proceedings.  </li><li>Timely follow up and completion of quality control projects.</li><li>Related duties as required or assigned. </li></ul><p> </p><p><strong>Requirements:</strong></p><p><strong> </strong></p><ul><li>Excellent verbal and written communication skills </li><li>Willingness to learn about affordable housing policies and Housing Choice Voucher regulations, policies, and procedures </li></ul><ul><li>Ability to interact with staff at all levels while remaining flexible, proactive, and efficient and maintaining a high level of professionalism and confidentiality</li><li>Ability to work independently, tracking and managing numerous, simultaneous projects</li><li>Ability to exercise independent judgment and problem solving skills</li><li>Ability to compose, edit, and proofread correspondence, summaries, etc. (min 50 wpm). </li><li>Bachelor's degree, preference given to public administration and business administration degrees </li><li>Knowledge of general office procedures (e.g., filing, correspondence, scheduling)</li><li>Advanced experience with MS Office, including Word, Excel, PowerPoint and Outlook</li><li>Two or more years of office-related work experience is preferred </li><li>Knowledge of MS Project, MS Visio, and SharePoint preferred</li><li>Knowledge of affordable housing or the Housing Choice Voucher Program is preferred</li></ul><p><strong>Desired Qualities:</strong></p><ul><li>Effective team player, quick learner, and self-motivated </li><li>Customer-driven personality</li><li>Takes ownership of issues and follows through to completion </li><li>Detail oriented and very analytical</li></ul><p>CVR offers a comprehensive compensation package including on-the-job training, industry certification courses, competitive salary, complete insurance package and a generous number paid vacation days and holidays.</p>
QC Specialist10QC SpecialistGP0|#7a6fd80c-7225-4d22-9b32-7c0e029d6b30;L0|#07a6fd80c-7225-4d22-9b32-7c0e029d6b30|Atlanta, GA;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​CVR Associates has immediate openings for individuals with accounting and/or auditing experience for a contract QC Specialist position reviewing the accuracy and completeness of files and making file corrections for a federally-funded program. A minimum of a Bachelor's degree and 1-3 years of related experience required. Preference will be given to candidates with experience using electronic file storage systems; reviewing files for compliance with government programs; or working with Section 8 programs. The office is located in Johns Creek, GA, and all work must be done onsite. </p>

Buffalo, NY



​ ​

Chicago, IL



Contract Administrator33Contract AdministratorGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p style="text-align:justify;"><strong></strong></p><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg" alt="" style="width:190px;margin:5px;" /><p>                                                                          </p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong> </strong></p><p><strong>POSITION DESCRIPTION </strong></p><p> </p><h1>TITLE:       CONTRACT ADMINISTRATOR                     DEPARTMENT:        OWNER SERVICES </h1><p> </p><p> <img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" alt="" style="width:628px;margin:5px;" /></p><h1> </h1><h1>BASIC FUNCTION </h1><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" alt="" style="width:628px;margin:5px;" /><p> </p><p style="text-align:justify;">Responsible for processing tenant moves and rent increases.  Perform owner's eligibility, schedule inspections, and determine rent, monitoring moves notifying participants and property owners of result. Ensure files meet SEMAP, HUD, and CHA compliance. This position is critical to building a positive service experience for the organization's clients and as such, it is supported by all levels of company management to attain top level customer service performance goals. </p><table class="ms-rteTable-default" width="100%" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:50%;"><strong>ORGANIZATIONAL RELATIONSHIPS </strong></td><td class="ms-rteTable-default" style="width:50%;"> </td></tr><tr><td class="ms-rteTable-default"><p> </p><p><strong>Reports to: </strong></p><p><strong>Contract Administrative Supervisor </strong></p><p> </p></td><td class="ms-rteTable-default"><strong>Supervises: None </strong></td></tr><tr><td class="ms-rteTable-default"><strong>ESSENTIAL DUTIES </strong></td><td class="ms-rteTable-default"> </td></tr></tbody></table><p> </p><ul><li>Perform and complete transfers for the Housing Choice Voucher Program  </li><li>Verify Owner eligibility/screening in accordance with the CHA Administrative Plan </li><li>Validates tax ID-W9 to make sure they are current </li><li>Responsible for creating inspection ids (HMY) for eligible RTAs. </li><li>Conduct rent reasonableness and participant affordability  </li><li>Accurately prepare HAP contracts and forward to property owner </li><li>Accurately enter data into appropriate database </li><li>Ability to accurately process files monthly within the required timelines specified in departmental protocols, objectives, and goals </li><li>Answer telephone inquiries from tenants and property owners </li><li>Demonstrate knowledge of HUD rules and regulations, program procedures, forms and CHA Administrative Plan  </li><li>Review all Housing Assistance Request for Tenancy Approval to assure they meet quality assurance. </li><li>Review and process Housing Assistance Payments Contracts to assure they meet quality assurance. </li><li>Assures new lease ups are completed to meet goals and deadlines set by management </li><li>Work cohesively with the Inspections Department to assure units meet Housing Quality Standards and rent determination prior to new participant lease ups. </li><li>Documents call notes and/or case comments into internal systems (i.e., Yardi, Salesforce) for all calls. <br><br>             </li><li>Other duties as assigned <br><br> <br><br><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" alt="" style="width:628px;margin:5px;" /></li></ul><h1>ADDITIONAL DUTIES AND SKILLS </h1><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" alt="" style="width:628px;margin:5px;" /><p> </p><ul><li>Knowledge of HUD rules and regulations, program procedures, forms and CHA Administrative Plan. </li><li>Ability to explain program requirements for information to property owners. </li><li>Ability to maintain information on ongoing functions and report to supervisor on a weekly/monthly basis. </li><li>Ability to apply considerable levels of concentration frequently throughout the day. </li><li>Ability to effectively communicate verbally, individually and in groups, with internal contacts, and property owners. </li><li>Ability to effectively write letters, maintain documentation, and complete required forms. </li><li>Ability to manipulate necessary office equipment, computers and peripherals. <br><br> <br><br><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" alt="" style="width:628px;margin:5px;" /></li></ul><h1>TRAINING AND EXPERIENCE </h1><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image003.gif" alt="" style="width:628px;margin:5px;" /><p> </p><ul><li>High School Diploma/ GED Associates degree preferred. </li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program. <br><br> </li></ul>
Housing Specialist11Housing SpecialistGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p></p><p style="text-align:justify;">We are seeking talented individuals for the position of Housing Specialist.  The Housing Specialist is responsible for caseload management of the Housing Choice Voucher Program for those who have secured affordable housing through the Chicago Housing Authority.  This position is also responsible for completing the ongoing, annual and interim examinations for the participants of the Housing Choice Voucher Program. The incumbent must have strong customer service skills and strong verbal and written communication ability to be able to assist clients with all requests. </p><p style="text-align:justify;">Candidates must have:</p><ul><li>Attention to Detail,</li><li>Basic Math skills,</li><li>Excellent Organization skills,</li><li>Excellent Customer Service skills,</li><li>Working knowledge of Microsoft Office applications: Outlook, Word, and Excel, and</li><li>Ability to pass within 90 days of hire, the Determination of Adjusted Income Exam, a Rent Calculation Exam, and the CVR certification in the Housing Choice Voucher Program</li><li>College degree, preferred<br><br> <br><br>CVR Associates offers a comprehensive compensation and benefit package and career advancement opportunities. <br><br><strong><em>CV is an Equal Opportunity Employer</em></strong></li></ul>
Information Technology Team Lead71Information Technology Team LeadGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p style="text-align:justify;"><strong> </strong></p><p style="text-align:center;"><strong>POSITION DESCRIPTION</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p><strong>TITLE:                                     Information Technology Team Lead</strong></p><p style="text-align:justify;"><strong>DEPARTMENT:                      Owner Services and Administration</strong></p><p style="text-align:justify;"><strong>FLSA STATUS:                       Exempt</strong></p><p style="text-align:justify;"><strong>EMPLOYMENT STATUS:      Full-Time</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>BASIC FUNCTION</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;">The Information Technology Supervisor is responsible for leading the team of Data Analysis, Reporting and Systems Management.  Under the direction of the Manager of Data Systems and Analysis will oversee daily operations and staff interaction involving the functionality of system processes and procedures. The IT Team Lead will provide strategic and tactical support to ongoing program operations, as well as interface with the various systems and databases to provide ongoing monitoring of contractual obligations. The work performed is in accordance with the policies and procedures of the Chicago Housing Authority and regulations issued by HUD.</p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>ORGANIZATIONAL RELATIONSHIPS</strong></p><p style="text-align:justify;"> </p><table cellspacing="0" width="100%" class="ms-rteTable-default"><tbody><tr><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;"><strong>Reports to:</strong></p><p style="text-align:justify;"><strong>Manager of Data Systems and Analysis</strong></p><p style="text-align:justify;"><strong> </strong></p></td><td class="ms-rteTable-default" style="width:50%;"><strong> </strong></td></tr></tbody></table><p style="text-align:justify;"><strong>ESSENTIAL DUTIES</strong></p><p style="text-align:justify;"> </p><ul style="list-style-type:disc;"><li>Manage the processing of incoming inquiries to the help desk via both phone and email to ensure courteous, timely, and effective resolution of end users issues</li><li>Design and enforce request handling and escalation policies and procedures</li><li>Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications.</li><li>Monitor and test fixes to ensure problems have been adequately resolved</li><li>Track and analyze trends in Help Desk requests and generate statistical reports.</li><li>Identify, recommend, develop, and implement end-user training programs to increase computer literacy and self-sufficiency<br></li><li>Oversee development and dissemination of help sheets, usage guides, and FAQ lists for end users</li><li>Evaluate, investigate and work closely with colleagues to identify solutions to a variety of data related problems and issues.</li><li>Develop and prepare reports for all levels of the organization and our clients.</li><li>Coordinate with management staff to produce reports as required to ensure the integrity of programmatic data and provide ongoing monitoring of program operations.</li><li>Analyze program data and provide recommendations for improved efficiencies via the use of technology</li><li>Facilitate problem-solving</li></ul><p> </p><ul style="list-style-type:disc;"><li>Participate in system and database upgrades as well as routine system testing, including the development and execution of test scripts, security matrices, and the like.</li><li>Coordinate all interfaces between CVR and CHA as they relate to information systems and accounting/finance functions, including the processing of all necessary and required documentation, requests for information (internal and external) and participation in all required meetings related to both functions.</li><li>Manage and coordinate system access requests and documentation of system access requests for all new hires, terminations and staffing changes as they relate to both client information systems, HUD information systems, and information systems in use by CVR internally.</li><li>Manage and update all system updates as required by both the client and program operations.</li></ul><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><ul style="list-style-type:disc;"><li><strong>ADDITIONAL RESPONSIBILITIES</strong></li></ul><p style="text-align:justify;"> </p><ul style="list-style-type:disc;"><li>Must have the ability to safeguard confidential and sensitive information which has legal and personal consequences if divulged.</li><li>Demonstrated progressive experience in the leading a technical support team</li><li>Ability to effectively communicate verbally with internal and other external contacts as appropriate.</li><li>Ability to work under critical time deadlines and interact with all levels of personnel.</li><li>Ability to effectively write letters, reports, procedures, maintain documentation and complete required forms.</li><li>Strong documentation skills</li><li>Proven analytical and problem-solving skills</li><li>Ability to effectively prioritize and execute takes in a high-pressure environment</li></ul><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><ul style="list-style-type:disc;"><li><strong>TRAINING AND EXPERIENCE</strong></li></ul><p style="text-align:justify;"> </p><ul style="list-style-type:disc;"><li>Associates degree with 2 years of experiences</li><li>Minimum of four (4) years of technical IT experience.</li><li>Minimum of two (2) years of experience managing and developing staff.</li><li>Knowledge of Salesforce, MS SharePoint, SQL reporting services are preferred.<br></li></ul><p><br></p>
Performance Standard Compliance Auditor72Performance Standard Compliance AuditorGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p></p><img src="file:///C:/Users/CTOWNS~1/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg" alt="" style="width:153px;margin:5px;" /><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong>POSITION DESCRIPTION</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>TITLE:</strong><strong>                                 </strong><strong>                </strong><strong>Performance Standard Compliance Auditor</strong></p><p style="text-align:justify;"><strong>DEPARTMENT:</strong><strong>                </strong><strong>                </strong><strong>Quality Assurance and Compliance Reporting</strong></p><p style="text-align:justify;"><strong>FLSA STATUS:</strong><strong>                  </strong><strong>                </strong><strong>Exempt</strong></p><p style="text-align:justify;"><strong>EMPLOYMENT STATUS:</strong><strong>             </strong><strong>Full Time</strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>BASIC FUNCTION</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;">The basic function of this position is to ensure client/participant data files are compliant by auditing files using independent judgement and interpretation of the various rules, guidelines and regulations from various federal and local sources.  Based on the audit findings, the Auditor analyzes findings, determines trends and makes recommendations for improvement.  </p><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><table class="ms-rteTable-default" cellspacing="0" width="100%"><tbody><tr><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;"><strong>Reports to:</strong></p><p style="text-align:justify;"><strong>Manager/Performance Management</strong></p><p style="text-align:justify;"><strong> </strong></p></td><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;"><strong>Supervises:</strong></p><p style="text-align:justify;"><strong>None</strong></p><p style="text-align:justify;"><strong> </strong></p></td></tr></tbody></table><p style="text-align:justify;"><strong>ESSENTIAL DUTIES</strong></p><p style="text-align:justify;"> </p><ul><li>Conduct audit of client/participant files for Tenant Services (Housing Specialists), Abatement (Abatement Coordinators) and Enforcement (Enforcement Coordinator) for accuracy and content that affect employee performance scores.</li><li>Perform systematic internal audit of files of data to determine compliance with established policies, procedures, federal and local rules and regulations (including HUD and HCV), administrative plan, and contractual performance standard.</li><li>Ensures file data supports information in systems (YARDI, iFILE).</li><li>Reviews calculations for accuracy and determine if appropriate resources were used in conjunction with rules. </li><li>Note and resolve discrepancies found in income calculations on the file.</li><li>Analyze and prepare summary reports of findings and trends. </li><li>Recommend procedural changes to enhance accuracy and consistency.</li><li>Interpret manuals and guidelines in conjunction with file reviews.</li><li>Prepare reports indicating the number and causes of errors and recommend corrective action in accordance with the performance standards.</li><li>Review files for the presence of required documents.</li><li>Monitor all areas of HCVP to ensure compliance and report on operational effectiveness.</li><li>Report on all areas of HCVP to ensure operation above performance standards.</li><li>Ensure a violation of the administrative plan or HCV Procedure does not exist.</li><li>Report all violations including fraud and recommend corrective action.</li><li>Provide weekly (or as dictated) team and individual status reports to Supervisor.</li><li>Determine performance in relation to goals set in the performance standard and recommend corrective action as needed, inclusive of training and other corrective action.</li><li>Work on special projects as needed for special reviews and reports.</li><li>Perform additional program specific duties as assigned by the Supervisor.<br><br> </li></ul><p style="text-align:justify;"><strong>ADDITIONAL RESPONSIBILITIES</strong></p><ul><li>Knowledge of HUD, Housing Choice Voucher Program procedures and requirements, and Administrative Plan. </li><li>Knowledge of data collection and analysis methods.</li><li>Knowledge of Yardi and iFile systems.</li><li>Knowledge and understanding of income calculations. </li><li>Ability to review files and reports to determine whether established procedures have been violated.</li><li>Ability to work independently with limited direction and guidance.</li><li>Must demonstrate the ability to review files and create complex reports generating trending, summarize findings and statistical information.</li><li>Must demonstrate the ability to troubleshoot issues within a file and recommend resolution based on HCV guidelines and Administrative Plan.</li><li>Must demonstrate the ability to report on all areas of the HCVP program including support areas.</li></ul><ul><li>Coordinate with other program staff for quality control reviews.<br><br> <br><br> </li></ul><p style="text-align:justify;"><strong>EXPERIENCE</strong></p><p style="text-align:justify;"> </p><ul><li>Bachelor's degree and a minimum of two (2) years experience in the Housing Choice Voucher Program or compliance functions </li><li>Five (5) years related work experience with internal audits. The ability to audit HCV files against performance standard is strongly preferred.  </li></ul>
Program Operations Supervisor26Program Operations SupervisorGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<div></div><p style="text-align:center;"> </p><p style="text-align:center;"><strong> </strong></p><p style="text-align:justify;"><strong>POSITION DESCRIPTION</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>TITLE:</strong><strong>                          </strong><strong>PROGRAM OPERATIONS SUPERVISOR</strong></p><p style="text-align:justify;"><strong>DEPARTMENT:</strong><strong> </strong><strong>TENANT SERVICES</strong></p><p style="text-align:justify;"><strong>FLSA:</strong><strong>                           </strong><strong>EXEMPT</strong></p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>BASIC FUNCTION</strong></p><p style="text-align:justify;"><strong>______________________________________________________________________________­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­</strong></p><p><strong>            </strong></p><p>The Program Operations Supervisor (POS) is in charge of a team consisting of Housing Specialists I and Housing Specialists II, Program Coordinator, or Participant Liaisons. Overall, the POS is responsible for leading and managing assigned staff to ensure employees and the team are meeting/exceeding the operational goals of the department, including delivering excellent customer service at all times.  This includes ensuring each employee has specific goals, which are monitored to assess performance and that the employees and team are operating at high performance.   In addition, the POS is responsible for motivating, coaching and developing employees and assuring employees have clear, consistent communication regarding performance, work rules and policies and other company information.  </p><p> </p><p>In addition, the POS is responsible for generating weekly/monthly reports for all activities, maintaining logs of work completed by the team. </p><p> </p><p>The POS is responsible for prompt employee relations resolution and administrative duties including managing employees within all Company policies/guidelines outlined in the Employee Handbook or other related communication and the Union Contract.  ____________________________________________________________________________________</p><p style="text-align:justify;"><strong>ORGANIZATIONAL RELATIONSHIPS</strong></p><table class="ms-rteTable-default" width="100%" cellspacing="0"><tbody><tr><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;">Reports to:</p><ul><li>Sr. Assistant Director</li><li>Assistant Director of Tenant Services</li><li>Program Operations Manager</li></ul></td><td class="ms-rteTable-default" style="width:50%;"><p style="text-align:justify;">Supervises:</p><ul><li>Housing Specialists I</li><li>Housing Specialists II</li><li>Program Coordinators</li><li>Participant Liaisons<br><br> </li></ul></td></tr></tbody></table><p style="text-align:justify;"><strong>ESSENTIAL DUTIES</strong></p><p style="text-align:justify;"> </p><ul><li>Meet with the Assistant Director of Tenant Services and/or Program Operations Managers on a regular basis to review/discuss changes or suggestions changes for the improvement to program operation. </li></ul><ul style="list-style-type:disc;"><li>Hold weekly meetings with staff to discuss policy and procedure changes, issues, or concerns.</li><li>Work closely with staff and assist them by setting performance expectations.</li><li>Assign caseload/work to staff for processing.</li><li>Set deadline timeframes for work completion.</li><li>Generate reports to measure/chart employee's work goals are met.</li><li> Make sure staff attends program training(s).</li><li>Assist staff with individual HCV program trainings as needed. </li><li>Follow-up after trainings to assure all staff show consistency in work performance. </li><li>Complete weekly report to monitor work staff completes.</li><li>Assist staff with issues concerning caseload complications.</li><li>Generate system reports in YARDI, SharePoint and other processing systems to assure work is being completed.</li><li>Review and sign ITTs to assure information is correct prior to sending information to client.</li><li>Execute Contracts timely to assist clients in their moving process.</li><li>Conduct moving papers briefings.</li><li>Provide moving voucher extensions.</li><li>Assist with Portability functions as far as port-outs files sent to other PHAs, process portability billings, assist with portability payment reconciliations to other PHAs.</li><li>Review all moves reports to identify outstanding portability cases. </li><li>Help build team morale and promote a peaceful workplace environment.</li><li>Support and encourage staff accomplishments for upward mobility.</li><li>Work with staff to create a peaceful environment in the workplace and build team morale. </li><li>Maintain a level of tolerance when speaking or assisting staff, customers and upper management.</li><li>Establish a positive working relationship between management and other offices.</li><li> Assign and assure staff completes work timely.</li><li>Make sure staff adheres to CVR personnel work policy, Collective Bargaining Agreement, CHA/CVR policy and procedures and regulations.</li><li>Capable of recognizing staff's deficiencies and take disciplinary action timely as warranted.</li><li>Conduct staff assessments timely to determine training and resource needs.</li><li>Evaluate staff's performance throughout the year and complete Annual Evaluations timely.</li><li>Monitor and complete staff timekeeping records.  Ensure timely approval on a weekly basis. </li></ul><p> </p><p style="text-align:justify;"><strong>KNOWLEDGE, SKILLS AND ABILITIES</strong></p><p style="text-align:justify;"> </p><ul><li>Possess strong verbal and written skills</li><li>Able to work in a team setting.</li><li>Capable of making fast and solution based decisions.</li><li>Able to boost staff morale.</li><li>Able to work in an office environment.</li><li>Willing to build a strong relationship amongst other employees and management staff.</li><li>Maintain consistency in work processes</li><li>Knowledge of computer applications</li><li>Multi-tasking capabilities</li><li>Organization skills</li><li>Team Player</li><li>Professional demeanor</li><li>Able to function in a busy, and fast pace work environment</li><li>Able to set staff to company standards</li><li>Ability to implement work plan, and follow on those plans up to completion </li><li>Ability to comprehend policy and procedures</li><li>Capable of operating office equipment (computer, copy and fax machine)<br><br> <br><br> </li></ul><p style="text-align:justify;"><strong>INFORMATION PROCESSING SKILLS</strong></p><p> </p><ul style="list-style-type:disc;"><li>Ability to determine, define, and comprehend elements involving, including reviewing of documents to identify the actual program needs of clients</li><li> Review of moving papers documentation to determine program eligibility and compliance</li><li> Responsible for maintaining all required records and for the preparation of all required reports</li><li>Ability to review payment ledgers and reconcile any housing assistance payments</li><li>Attend seminars and or training as required</li></ul><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>INTERPERSONAL COMMUNICATION</strong></p><p style="text-align:justify;"> </p><ul><li>Ability to handle inquiries and respond to questions pertaining to moving papers process.</li><li>Ability to assist callers and explain process for differences in requested and required move.</li><li>Interaction or communicate with families, property owners, and agency affiliates.<br><br> </li></ul><p style="text-align:justify;"><strong>CONFIDENTIALITY</strong></p><p style="text-align:justify;"> </p><ul style="list-style-type:disc;"><li>Must have ability to safeguard confidential and sensitive information that has legal and personal consequences if divulged.</li><li>Avoid from engaging in inappropriate communication and/or interaction with line staff. </li></ul><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>SCOPE OF RESPONSIBILITY</strong></p><p> </p><ul style="list-style-type:disc;"><li>Ability to determine a solution and method to follow based upon the transactions staff needs to be completed. </li><li>Exercises sound and ethical judgment when acting on behalf of the organization</li><li>Ability to maintain and develop strategies to maintain, meet and/or exceed all performance measurements.  </li></ul><p> </p><p style="text-align:justify;"><strong>PARTNERSHIP DEVELOPMENT</strong></p><p> </p><ul style="list-style-type:disc;"><li>Demonstrates Inclusiveness - Fosters respect for all individuals and points of view. Maintain and show a personal commitment to create a hospitable and welcoming work environment.</li><li>Demonstrates adaptability - Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment. Additionally, modifies one's preferred way of doing things based on new acquired information. </li><li>Demonstrates Self Development - takes personal responsibility for one's own learning and development through a process of assessment, reflection, and taking action.</li><li>Demonstrate effective communication skills-<strong> </strong>Effectively conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.</li><li>Demonstrates teamwork - individual interests are subordinated to group unity and efficiency; coordinated effort. Effectively adapts to changing priorities, situations, and demands. </li><li>Demonstrates service-mindedness - Priority is focused on service delivery through establishing and maintaining positive relationships with internal and external colleagues and customers. Includes, but not limited to, being approachable/accessible to others.</li><li>Demonstrates Stewardship - is responsible for taking good care of resources entrusted to one, which includes company time and property, work accountability and ethical judgment.</li><li>Demonstrates motivation - the initiation, direction, intensity and persistence of behavior in innovation, creativity, taking action, and problem solving.</li></ul><p style="text-align:justify;"> </p><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>TRAINING AND EXPERIENCE</strong></p><p style="text-align:justify;"> </p><ul><li>College Degree or a minimum 4 years work experience in Housing Choice Voucher, Low-income Housing or Property Management environment. </li><li>Experience with personnel supervision and management</li><li>Work experience in a professional office environment</li><li>Computer Knowledge (i.e. YARDI, Housing Choice Voucher and/or Property Management Processing systems)</li><li>Knowledge of Microsoft software applications (i.e. Word, Excel, PowerPoint, Outlook, etc.)</li><li>Internet navigation</li></ul><p style="text-align:justify;"> </p><p style="text-align:justify;"><strong>ADDITIONAL RESPONSIBILITIES</strong></p><p style="text-align:justify;"> </p><ul style="list-style-type:disc;"><li>All additional duties as assigned.</li></ul>
TENANT SERVICES TEAM LEAD74TENANT SERVICES TEAM LEADGP0|#d5bc10bf-fed4-4be1-9d13-2e699647539b;L0|#0d5bc10bf-fed4-4be1-9d13-2e699647539b|Chicago, IL;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​</p><p style="text-align:justify;"><strong>POSITION DESCRIPTION</strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong>TITLE:</strong><strong>                                   </strong><strong>TENANT SERVICES TEAM LEAD</strong></p><p style="text-align:justify;"><strong>DEPARTMENT:</strong><strong>        </strong><strong>            </strong><strong>TENANT SERVICES</strong></p><p style="text-align:justify;"><strong>FLSA:</strong><strong>                                     </strong><strong>NON-EXEMPT</strong></p><p style="text-align:justify;"><strong>EMPLOYMENT STATUS: </strong><strong>   </strong><strong>FULL TIME</strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong> </strong></p><p style="text-align:justify;"><strong>BASIC FUNCTION</strong></p><p>The Tenant Services Team Lead is responsible for working with the Program Operations Supervisor/Manager(s) to ensure caseloads are managed for the annual and interim recertification operation and ensure performance on all teams is maintained at high standard. On occasion, will fill in for supervisor/manager in their absence.  </p><p> </p><p style="text-align:justify;"><strong>ORGANIZATIONAL RELATIONSHIPS</strong><strong>   </strong></p><p><strong>Reports to:</strong></p><p>Program Operations Supervisor/Manager</p><p><strong> </strong></p><p style="text-align:justify;"><strong>ESSENTIAL DUTIES</strong></p><p style="text-align:justify;"><strong> </strong></p><ul><li>Monitors and reviews the operations of the program to ensure adherence to objectives and compliance with rules and regulations, including reviews of participant files and statistical reports including the coordination of annual and interim recertification for Housing Choice Voucher Program participants</li><li>Tracks recertification information, including income and household changes and provide reports to senior management</li><li>Coordinates the Verification of information collected from participants by calling or writing letters requesting verification as needed</li><li>Notifies participants and owner of the results of annual or interim recertification. Calculates new TTP and HAP payments as well as rent adjustments as needed</li><li>Makes recommendations for termination of assistance or HAP contract when appropriate</li><li>Monitors participant moves and lease terminations and provide reports on changes</li><li>Prepares monthly/weekly reports on re-examinations, interims and moves</li><li>Conduct briefings with tenants to explain HUD guidelines</li><li>Answer telephone inquiries voucher participants and property owners</li><li>Assist the supervisor/manager in coordination of work for the team of Housing Specialist(s) and/or Participant Liaison(s) for the re-examinations, interims and moves operation as needed.</li><li>Report any unsatisfactory performance of monitored caseloads and propose corrective measures and performance improvement plans</li><li>Perform Quality Control Audits on Re-examination and Interim files</li><li>Consult with Housing Specialist on difficult calculations, conflict resolution and casework management </li><li>Analyze, reconcile and maintain the Tenant Services monthly reports</li><li>Assign and monitor Salesforce cases</li><li>Additional duties as assigned<br><br> <br><br> <br><br> <br><br> </li></ul><p style="text-align:justify;"><strong>KNOWLEDGE, SKILLS </strong><strong>AND</strong><strong> ABILITIES</strong></p><p style="text-align:justify;"><strong> </strong></p><ol><li>Ability to read and interpret documents </li><li>Knowledge of Housing Choice Voucher Program requirements, policies and procedures</li><li>Ability to explain program requirements for annual and interim recertification, information verification, moves, and rent adjustments to HCV participants and property owners</li><li>Ability to maintain information on ongoing functions and report to supervisor/manager on a weekly/monthly basis.</li><li>Ability to apply considerable levels of concentration frequently throughout the day</li><li>Ability to effectively perform with constant interruption</li><li>Ability to effectively communicate verbally, individually and in groups, with externa contacts, tenants and property owners</li><li>Ability to effectively write letters maintain documentation and complete required forms</li><li>Good spoken and written communication skills</li><li>Good people skills for building relationship with colleagues at all levels</li><li>Ability to plan and prioritize your work and the work of others</li><li>Decision- making ability</li><li>Ability to analyze data and present recommendations</li><li>Must possess excellent organizational skills.</li><li>Ability to deal with issues involving several concrete variables in standardized situations.</li><li>Knowledge of CHA's administrative and operating policies and procedures.<br><br> </li></ol><p> </p><p style="text-align:justify;"><strong>TRAINING AND EXPERIENCE</strong></p><p style="text-align:justify;"> </p><ul><li>Associates or Bachelor's degree preferred</li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program.</li><li>Must possess 1-3 years of client service experience.</li><li>Previous experience as a team lead or in a leadership role, desired.</li></ul><p> </p>

Miami, FL






Construction Management Consulting3Construction Management ConsultingGP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​CVR is actively seeking individuals with a minimum of four years experience in construction management within the housing industry.  Low income housing industry experience is preferred.</p>
Development Consulting1Development ConsultingGP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>CVR is actively seeking individuals with experience managing mixed income re-development transactions preferably with multiple funding sources such as Tax Credits, Bonds, etc. The individual should have a minimum of five years of relevant experience within affordable housing industry. Knowledge of HUD rules and regulations is desirable.<br></p>
Housing Choice Voucher Program Consulting 2Housing Choice Voucher Program Consulting GP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​CVR is actively seeking individuals with a minimum of five years of management experience for a Housing Choice Voucher Program and/or previous consulting experience in this area. Excellent written and verbal communication and problem-solving skills are required.</p>
Industry Generalist4Industry GeneralistGP0|#ed086544-771e-4688-984b-8b8e78544224;L0|#0ed086544-771e-4688-984b-8b8e78544224|Nationwide;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-timeIf you are a results-driven individual with exceptional customer service skills and a passion for excellence, CVR Associates would like to talk you about joining our team. For more than 15 years, CVR's team of professionals has provided technical assistance and program management to affordable housing programs across the country. CVR prides itself on providing opportunities, extensive training, mentoring and succession planning to its employees. We continue to expand, adding to our more than 300-member team across the nation. CVR has operations in Atlanta, Tampa, Chicago and New York, to name a few. We are actively seeking individuals for the following position: <br> <br> <strong>Housing Choice Voucher Program Consulting / Industry Generalist (Full time and Contract)</strong> <br> <br> CVR is actively seeking individuals with a minimum of five years of management experience for a Housing Choice Voucher Program and/other Public Housing and HUD funded programs including persons with prior experience in the areas of consulting, management, and or development. Persons experienced with the LIHTC program or other similar affordable housing programs are also encouraged to apply. The candidate must be driven and able to demonstrate the ability to independently manage projects assigned. Excellent written and verbal communication and problem-solving skills are required. This position requires a critical thinker who can provide recommendations to senior level staff on industry specific trends and improvement of the overall operation. Preference will be given to persons with prior experience in the following roles: <ul><li>Senior position within the public/low income housing industry</li><li>Consultant within the public/affordable housing industry</li></ul> This is a great career opportunity with growth potential.

Newark, NJ



Housing Specialist7Housing SpecialistGP0|#23f4b3f8-3eef-4b19-9d6c-8bb4c49aa39f;L0|#023f4b3f8-3eef-4b19-9d6c-8bb4c49aa39f|Newark, NJ;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p> This position will service participants in assisting low-income families and individuals, who may include homeless, elderly or disabled, to secure affordable housing and improved living conditions with the goal of an improved quality of life and self-sufficiency. Responsible for completing the ongoing, annual and interim examinations for the Housing Choice Voucher Program participants such as notifying participants of results, monitoring unit transfers and making annual rent adjustments.</p><ul><li>Bachelors degree required or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families</li><li>Computer software proficiency in Microsoft Word, Excel, Access and Power Point</li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program</li></ul>
Clerk8ClerkGP0|#23f4b3f8-3eef-4b19-9d6c-8bb4c49aa39f;L0|#023f4b3f8-3eef-4b19-9d6c-8bb4c49aa39f|Newark, NJ;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​This position will perform scheduling and provide clerical support within the Operations Department. Assist Housing Specialist/Supervisor/HCV Manager with all administrative functions under the Housing Choice Voucher Program. Preparation of files for processing, maintain all required records and prepare all required reports utilizing/accessing same records.</p><ul><li>One (1) year of experience working with the public in a Housing Choice Voucher Program, low-income housing or similar field</li><li>Associates degree or additional three (3) years relevant experience</li></ul>

White Plains, NY



HQS Inspector13HQS InspectorGP0|#0f5c2b4c-5e13-432e-8164-03f4da53cb28;L0|#00f5c2b4c-5e13-432e-8164-03f4da53cb28|White Plains, NY;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p>​Performs Housing Quality Standards (including Lead-Based paint compliance) inspections of housing units and properties that are subsidized under the Housing Choice Voucher Program administered by the Housing Authority.</p><ul><li>Bachelors degree required or at least 3 years equivalent experience performing housing related inspections or fieldwork </li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program </li><li>Computer software proficiency in Microsoft Word, Excel, Access and Power Point </li></ul>
Housing Specialist5Housing SpecialistGP0|#0f5c2b4c-5e13-432e-8164-03f4da53cb28;L0|#00f5c2b4c-5e13-432e-8164-03f4da53cb28|White Plains, NY;GTSet|#9b34f9ec-2953-4836-83f3-ef2f1dd00926Full-time<p> This position will service participants in assisting low-income families and individuals, who may include homeless, elderly or disabled, to secure affordable housing and improved living conditions with the goal of an improved quality of life and self-sufficiency. Responsible for completing the ongoing, annual and interim examinations for the Housing Choice Voucher Program participants such as notifying participants of results, monitoring unit transfers and making annual rent adjustments.</p><ul><li>Bachelors degree required or at least 3 years equivalent experience working with economically and socially disadvantaged individuals and or families</li><li>Computer software proficiency in Microsoft Word, Excel, Access and Power Point</li><li>One (1) year of previous experience working with the public in a Housing Choice Voucher Program or similar program</li></ul>